PRIVACY POLICY

1. Introduction & Who We Are

Laser Knight ("we", "us", "our") creates custom laser-cut wood art, including 3D lake maps, wall signs, and logo pieces. We operate out of Neenah, Wisconsin, and this website is intended for customers located primarily in the United States. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or submit an order request.

2. What Information We Collect

We collect the following types of information when you use our site:

• Contact Information: Full name, email address, and optional phone number provided via the order request form.
• Shipping Details: Street address, city, state, and ZIP code so we can ship your finished piece.
• Order Details: Product type, lake or location name, personalization instructions, and any additional notes you provide.
• Technical Data & Cookies: Basic technical information such as IP address, browser type, and device information, as well as limited cookie and analytics data used to understand how visitors use our site. You can control non-essential cookies via the cookie banner and the Cookie Settings link in the footer.

3. How We Use Your Information

We use your information for the following purposes:

• To review and respond to your order request.
• To communicate with you about design details, personalization, timelines, and shipping.
• To fulfill your order, including creating your custom piece and arranging shipment.
• To operate, maintain, and improve our website and understand how visitors use it (when you allow analytics cookies).
• To comply with legal obligations, such as bookkeeping, tax requirements, and responding to lawful requests.

4. How We Store & Protect Your Information

We store your order and contact details in secure systems that are reasonably protected against unauthorized access, alteration, or disclosure. We limit access to your personal information to only those who need it to fulfill your order or support our operations. While no system is 100% secure, we take appropriate technical and organizational measures to reduce risk.

5. Do We Share Your Information?

We do not sell or rent your personal information to third parties. We may share limited information only as necessary with:

• Shipping carriers (for example, USPS, UPS, or FedEx) so that your order can be delivered.
• Service providers who help us operate our website or email, but only where they are contractually obligated to protect your data and use it only for our purposes.

6. Cookies & Tracking

Our site uses a minimal number of cookies. Some cookies are necessary for basic functionality (such as remembering your cookie preferences). We may also use non-essential cookies or similar technologies to understand how visitors use the site and to improve the experience.

You can control non-essential cookies in two ways:

• Through the cookie consent banner that appears on your first visit, where you can accept or decline.
• Through the Cookie Settings link in the footer, which re-opens the cookie banner so you can change your choice at any time.

7. Your Rights (GDPR / CCPA)

Depending on where you live, you may have certain rights regarding your personal information. These may include:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to legal or contractual obligations (for example, records we must keep for tax purposes).
• Right to Opt Out: You can opt out of non-essential cookies and certain types of data use (such as analytics) through the cookie controls described above.

To exercise any of these rights, please contact us using the email address listed in the "Contact Information" section below.

8. Children's Privacy (COPPA)

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will take steps to delete such information.

9. Do Not Sell or Share (CCPA)

We do not sell or share your personal information for cross-context behavioral advertising. California residents have the right to opt out of the "sale" or "sharing" of personal information — we do not engage in these practices, so no opt-out action is required.

10. Contact Information for Privacy Requests

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Laser Knight, Neenah, Wisconsin
Email: privacy@laserknight.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make changes, we will update the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

12. Effective Date

This Privacy Policy is effective as of March 2025 and applies to all data collected from that date forward unless superseded by a new version.